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Child Support Enforcement Agency Frequently Asked Questions

To apply for child support, visit the Ohio Department of Jobs and Family Services


How will CSEA conduct genetic testing during COVID-19? 

During COVID-19, genetic testing will be conducted by appointment only using our drive-up option. Drive-up testing will be conducted in the Summit County Parking Deck, located at the rear of our building and protected from weather. A designated area has been blocked off specifically for genetic testing parking on level M1 of the Summit County Parking Deck at 200 S. High Street, Akron, Ohio 44308 and can be located by following signs in the deck. A Labcorp technician will greet you at your vehicle while maintaining social distance guidelines and following Labcorp safety protocols. Parking is free with provided voucher. If you are unable to use our drive-up, appointment only option, please contact CSEA at 330-643-2765..

Will child support intercept my COVID19 stimulus check? 

Yes, if you owe past due child support, your stimulus check will be intercepted just as any other tax offset.

I’m laid off due to COVID19, what should I do about my child support?

If you are laid off due to COVID19 and have filed for unemployment, your child support will be deducted from your weekly unemployment payment.  Unemployment will not deduct more than 50% of your weekly benefit amount prior to any deductions to pay your support obligations.

You may also be eligible for a modification of your support order.  You may request a review by printing out a Request for a Review and Adjustment from our Forms page on this website and mailing it to us at 175 South Main St, Akron, Ohio 44308.

I have an administrative hearing scheduled at the Summit CSEA.  Will it go forward?

Yes, scheduled administrative hearings are still going forward as scheduled.  However, rather than appearing at our building, the hearing officer will call you and the other parent at the scheduled time.  All administrative hearings are being conducted over the phone.  Please ensure that the CSEA has an updated phone number and address so that you don’t miss the hearing.  Please update your address, phone number and employment by sending us a message through the Child Support Customer Service Web Portal at jfs.ohio.gov/ocs, or by calling the CSEA at 330.643.2765.

How can I make my child support payments during COVID19?

Summit County CSEA has several ways parents can make their child support payment without traveling to our office in person! 

  • Online from a checking or savings account or by debit or credit card, free of charge, by visiting https://oh.smartchildsupport.com.
  • By phone with a debit or credit card by calling (888)-965-2676.
  • By mail at Ohio Child Support Payment Central, P.O. Box 182372, Columbus, Ohio 43218-2372.
  • At any MoneyGram location using code 14674 and including your SETS case number and court or administrative order number.  There is a fee for using this service.  MoneyGram locations found by visiting www.moneygram.com.
  • At any child support enforcement agency in the state if they accept payments.  A list of agencies accepting payments can be found by visiting http://jfs.ohio.gov/Ocs/employers/CSPC_Overview.stm.
  • Accepted credit/debit cards are Discover, MasterCard, Visa, American Express, China UnionPay, Diners Club International, and JCB. 
  • Accepted alternate payment options include Alipay, Apple Pay, Google Pay, PayPal, and WeChat Pay.
  • Minimum payment of $1.00 required for credit/debit card and other alternate forms of payment.

How can I reach CSEA during COVID19?

  • By calling (330) 643-2765
  • By sending a secure message through the Ohio Child Support Customer Service Web Portal at jfs.ohio.gov/ocs

How can I submit documentation to CSEA?

  • Send an email to summitcseadocs@jfs.ohio.gov with your case number in the subject line
  • Send a fax to (330) 643-2745 with your case number on all documents
  • Mail to Summit County CSEA, 175 South Main Street, Akron, Ohio 44308
  • Drop box at 175 South Main Street, 5th floor, Akron, Ohio 44308 (least preferred method during COVID19)
  • Summit County CSEA has several ways parents can make their child support payment without traveling to our office in person! 
  • Online from a checking or savings account or by debit or credit card, free of charge, by visiting https://oh.smartchildsupport.com.
  • By phone with a debit or credit card by calling (888)-965-2676.
  • By mail at Ohio Child Support Payment Central, P.O. Box 182372, Columbus, Ohio 43218-2372.
  • At any MoneyGram location using code 14674 and including your SETS case number and court or administrative order number.  There is a fee for using this service.  MoneyGram locations found by visiting www.moneygram.com.
  • At any child support enforcement agency in the state if they accept payments.  A list of agencies accepting payments can be found by visiting http://jfs.ohio.gov/Ocs/employers/CSPC_Overview.stm.
  • Accepted credit/debit cards are Discover, MasterCard, Visa, American Express, China UnionPay, Diners Club International, and JCB. 
  • Accepted alternate payment options include Alipay, Apple Pay, Google Pay, PayPal, and WeChat Pay.
  • Minimum payment of $1.00 required for credit/debit card and other alternate forms of payment.

Beginning this week, entrance to the Ohio Building where CSEA is located will be blocked from Main Street due to downtown construction.  It is recommended that visitors use the High Street building entrance either on the 4th floor of the Summit County parking deck or the level M1 in the  basement of the parking deck until further notice.

CSEA is unable to guarantee frequency of payments. If deductions are being received from an employer, frequency of payments will depend on the Obligor’s pay periods.

Additional monies may be added to the monthly obligation. In addition, further Enforcement techniques may be initiated.

Referral to the CSEA’s Legal Division may be made for possible court action. Contact your Child Support Specialist for action.

CSEA has two options: Direct Deposit and smiONE Visa Debit Card.

Contact the Child Support Specialist assigned to your case, which will investigate the problem with the income source and contact you with resolution.

Contact the CSEA Phone Bank at (330) 643-2765 or toll free in Ohio (800) 726-2765.

This is your child support order and you must remain an active participant. It is your responsibility to notify CSEA of certain changes.

It is your responsibility to ensure your child support obligation is paid in full each month. You must provide CSEA with a current income source. If no income source is available, you must remit payments on your own. CSEA offers several options for making support payments. Do not make direct payments to the Obligee because, by law, direct payments are considered a gift.

Depending on the nature of your situation, the following information may be needed in addition to your SETS case number:

  • Name and address of the parent who is obligated to pay support, as well as the parent who is receiving the support payments.
  • Copies of the child's birth certificate(s).
  • The names and addresses of the obligor's current or recent employer(s) or sources of income.
  • The names and addresses of the obligor's friends and relatives with whom the obligor may have contact.
  • Information about the income and other assets of the obligor, including, but not limited to, copies of pay stubs, tax returns, bank accounts, investments, property holdings, and professional licenses.
  • If paternity is an issue, the names and addresses of all presumed and alleged fathers.
  • Copies of relevant court orders.
  • Social Security numbers of the parties.
  • Any other information with which you would like to provide CSEA.

Please refer to the Important Contact Information sheet to direct you to the appropriate area to meet your specific need. If you are unable to identify the appropriate area to meet your need, contact the CSEA Phone Bank at (330) 643-2765 or toll free in Ohio (800) 726-2765.

Yes. CSEA provides services to custodial (and non-custodial) parents regardless of gender.

A CSEA Support Officer will review the parties’ case and circumstances to determine if a review can be completed. Orders must meet specific criteria to qualify for the review process. CSEA is unable to guarantee the outcomes as the order could increase, decrease, or remain the same.

In most cases, retaining private counsel is not necessary. However, situations could arise in which you may want to seek legal advice. CSEA cannot recommend an attorney. The Assistant Prosecuting Attorneys who attend CSEA hearings cannot act as private counsel for CSEA clients as they represent the State of Ohio and therefore no attorney-client relationship exists

First, read your child support order to verify who is supposed to carry medical insurance for the child(ren). If the other party is ordered to carry insurance, please review the Medical Insurance information sheet and contact the CSEA.

Physical custody does not affect your child support order. CSEA cannot assist either party with custody or visitation issues, parties should retain private counsel.