To apply for child support, visit the Ohio Department of Jobs and Family Services.
During COVID-19, genetic testing will be conducted by appointment only using our drive-up option. Drive-up testing will be conducted in the Summit County Parking Deck, located at the rear of our building and protected from weather. A designated area has been blocked off specifically for genetic testing parking on level M1 of the Summit County Parking Deck at 200 S. High Street, Akron, Ohio 44308 and can be located by following signs in the deck. A Labcorp technician will greet you at your vehicle while maintaining social distance guidelines and following Labcorp safety protocols. Parking is free with provided voucher. If you are unable to use our drive-up, appointment only option, please contact CSEA at 330-643-2765..
Yes, if you owe past due child support, your stimulus check will be intercepted just as any other tax offset.
If you are laid off due to COVID19 and have filed for unemployment, your child support will be deducted from your weekly unemployment payment. Unemployment will not deduct more than 50% of your weekly benefit amount prior to any deductions to pay your support obligations.
You may also be eligible for a modification of your support order. You may request a review by printing out a Request for a Review and Adjustment from our Forms page on this website and mailing it to us at 175 South Main St, Akron, Ohio 44308.
Yes, scheduled administrative hearings are still going forward as scheduled. However, rather than appearing at our building, the hearing officer will call you and the other parent at the scheduled time. All administrative hearings are being conducted over the phone. Please ensure that the CSEA has an updated phone number and address so that you don’t miss the hearing. Please update your address, phone number and employment by sending us a message through the Child Support Customer Service Web Portal at jfs.ohio.gov/ocs, or by calling the CSEA at 330.643.2765.
Summit County CSEA has several ways parents can make their child support payment without traveling to our office in person!
Beginning this week, entrance to the Ohio Building where CSEA is located will be blocked from Main Street due to downtown construction. It is recommended that visitors use the High Street building entrance either on the 4th floor of the Summit County parking deck or the level M1 in the basement of the parking deck until further notice.
CSEA is unable to guarantee frequency of payments. If deductions are being received from an employer, frequency of payments will depend on the Obligor’s pay periods.
Additional monies may be added to the monthly obligation. In addition, further Enforcement techniques may be initiated.
Referral to the CSEA’s Legal Division may be made for possible court action. Contact your Child Support Specialist for action.
CSEA has two options: Direct Deposit and smiONE Visa Debit Card.
Contact the Child Support Specialist assigned to your case, which will investigate the problem with the income source and contact you with resolution.
This is your child support order and you must remain an active participant. It is your responsibility to notify CSEA of certain changes.
It is your responsibility to ensure your child support obligation is paid in full each month. You must provide CSEA with a current income source. If no income source is available, you must remit payments on your own. CSEA offers several options for making support payments. Do not make direct payments to the Obligee because, by law, direct payments are considered a gift.
Depending on the nature of your situation, the following information may be needed in addition to your SETS case number:
Yes. CSEA provides services to custodial (and non-custodial) parents regardless of gender.
A CSEA Support Officer will review the parties’ case and circumstances to determine if a review can be completed. Orders must meet specific criteria to qualify for the review process. CSEA is unable to guarantee the outcomes as the order could increase, decrease, or remain the same.
In most cases, retaining private counsel is not necessary. However, situations could arise in which you may want to seek legal advice. CSEA cannot recommend an attorney. The Assistant Prosecuting Attorneys who attend CSEA hearings cannot act as private counsel for CSEA clients as they represent the State of Ohio and therefore no attorney-client relationship exists
First, read your child support order to verify who is supposed to carry medical insurance for the child(ren). If the other party is ordered to carry insurance, please review the Medical Insurance information sheet and contact the CSEA.
Physical custody does not affect your child support order. CSEA cannot assist either party with custody or visitation issues, parties should retain private counsel.